REFUND POLICY

This policy is in addition to your statutory rights under the Trade Practices Act. For more information, please visit the Department of Consumer and Employer Protection website.

General Returns Policy

If you wish to obtain a refund, or dispute an invoice, you must do so in accordance with this clause.

1.1 Except to the extent you raise a billing dispute in respect of a bill issued by us, you agree that the bill is valid and payable (and you must pay any undisputed amount included in the bill in accordance with our payment terms).

1.2 To raise a billing dispute, you must, within 3 months of the date of the bill, make a good faith request to us to investigate the specific charges or bill in dispute and provide details which show that a particular charge or bill is incorrect.

1.3 If you raise a billing dispute, then we will, within a reasonable time of your request, conduct investigations which are reasonably necessary and appropriate in the circumstances of the dispute. At the end of these investigations, if we reasonably determine that:

(a) there is an error in the bill, we will issue a corrected invoice or adjustment note as appropriate and, if you have overpaid as a result of the billing error, credit your account with the overpayment or, if you have cancelled your Service with us, refund the overpayment promptly after deduction of any other amounts due by you to us or a Related Entity; or

(b) the bill is correct, you must pay any outstanding amount.